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Complaints Procedure.

We do our best to make sure we provide the best possible service for our patients.

However, should you wish to make a complaint about an aspect of your care, we would be grateful if you could, in the first instance, contact the Practice Manager, in writing - by letter or e.mail to allan.mccoll@nhs.net informing us of the nature of the complaint.

Ideally, complaints should be made in writing and will be acknowledged within 2 working days by the Practice Manager or by one of the Partners. All complaints are taken seriously, and a formal response will be made within 2 weeks of receipt of the initial complaint.

If you feel your complaint is not satisfactorily dealt with by the Practice, you can make a formal complaint to the following: Medical Ombudsman, The Scottish Public Services Ombudsman, Freepost, Edinburgh, EH3 0BR

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