We do our best to accommodate patients as much as we can, and in return expect that our patients keep us informed of relevant information such as up to date contact and next-of-kin details.
We would be grateful if appointments that cannot be kept are cancelled in advance to enable other patients to fill such slots. We also expect patients to attend on time, and to try to keep to their allocated appointment time of 10 minutes. It is difficult for a clinician to deal with a number of different complaints in 10 minutes, so we ask that you try to avoid bringing a list of items for discussion.
We understand that circumstances sometimes mean patients are late for appointments. We will do our best to accommodate you, and patients who arrive within their 10 minute appointment time will be seen – the appointment may, however, be reduced in length to take account of this. Should you arrive more than 10 minutes after your appointment time you may not be able to be seen that day and we will have to ask you to make an alternative arrangement.
Doctors also run late, usually due to medical emergencies or because patients have arrived late. Whilst we do our best to try to keep to time, this is not always possible, and we ask for your understanding in this regard.